Public transportation is said to be the most cost-effective medium of road transportation, but it comes with its hurdles. Poorly maintained vehicles to intense traffic congestion and prolonged journey time to mention a few, are the reasons why public transportation has become a pain point for the average person.
Over the years, public transportation has threatened the safety and security of many in megacities like Lagos, as unprofessional drivers drive their vehicles, and highways have become plagued by touts that harass people.
In a recent conversation with our loyal customers who we love to call our community members, we got them to share their experiences, challenges and solutions to public transportation in their city.
Now, meet Toluwalope, the customer we’re spotlighting this week. She highlights the various safety challenges faced as a commuter and her recommendations for these problems.
In your opinion, what are the most significant safety challenges facing public transportation in your city?
Transportation in Lagos is no joke. I relocated to Lagos about a year ago and I must say… I’ve been collecting wotowoto. Here are some of the most significant public transportation challenges;
How has Shuttlers solved these public transportation challenges?
I’ll testify of the Lord’s goodness when it comes to Shuttlers. They’re the angel I didn’t know I needed until I got introduced to their service by a colleague. I used to think driving was therapeutic until I came to Lagos and it became an extreme sport.
Here are the Impacts on safety that Shuttlers has contributed to public transportation;
What is your idea of a great driver?
A great driver is someone who can defend his license. By this, I mean one that can drive me to and from work in peace. A great driver also should be able to connect with his passengers physically and emotionally.
He should have at his fingertips at least 3 different routes leading to his destination, and finally, he must be courteous, smart, responsible, and willing to apologize when at fault.
Do you have recommendations for the Shuttlers team?
Sure, I do. In addition to the lovely work of the team, there are a few improvements I think can be done to improve service delivery.
I’ll also suggest they Invest more in advertising and maybe consider a brand ambassador for a wider reach audience.
It’s time Shuttlers got their buses branded to avoid police harassment and also create an identity everyone can easily relate with.
Lastly, Invest in getting more buses to your fleet, and explore more time options for your routes.